Shipping & Returns


Shipping Options (Domestic Orders)
We offer UPS Ground standard shipping (1-7 business day transit time).

Order Processing Time
Please allow up to 7 business days for us to process your order. All orders processed after 5pm EST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 5pm EST will continue processing on the following business day.)

Incorrect Shipping Information
If a package is returned to Beauty A New Desire LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Beauty A New Desire LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.

Once an order has been submitted, we offer services that allow you to modify or cancel your order if needed. You can utilize these features by emailing customer service at

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages
Beauty A New Desire LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Beauty A New Desire LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please email customer service at with photos of the damages and necessary information to support your claim and we will be happy to assist you.

All damaged claims must be submitted within 14 days, along with photo evidence (highly suggested) in to ensure proper resolution.

Returns, and Cancellations

Returns, Exchanges & Refunds
Thank you for shopping with us at Once an order has shipped, we do not accept returns or exchanges. All sales are final.

Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping. Please email customer service at if you would like to cancel before the item(s) are packaged and shipped.
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